Customer care

About Christmas orders

ABOUT AUGUST ORDERS

SHIPMENT

All orders confirmed from 14th to 18th August will be dispatched starting from 19th August .

CUSTOMER CARE CLOSURE TIME/h3>

The Customer Care service will not be available from December 24th to January 01st, 2019.
For urgent matters you can send a request through the form to this link.
We will get back to you as soon as possible

RETURNS/ REFUNDS

Due to Christmas Time, for all orders placed online in December, the return period will be extended until January 15th, 2019.
This is an extension of the normal returns/ refunds policy to return goods within 14 days from the receipt of order.

REFUND TIME FRAME:

Once the refund has been approved, this will be issued with the same payment method.
Please note that refunds for orders returned in December may be issued with a slight delay.