Customer care

Shipping

DESTINATIONS

At the Rinascimento On-line Store, orders may be dispatched to all countries in the European Union.

In detail, orders are accepted from the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Portugal, Czech Republic, United Kingdom, Romania, Slovakia, Slovenia, Spain, Sweden.

SHIPPING TIMES AND COSTS

Orders placed on the Rinascimento On-line Store will be processed, prepared and delivered to the courier within 24/72 hours from the Order Confirmation, from Monday to Friday.

Shipment and delivery of orders may be delayed when placed during sale periods or during the following holidays: 1 January,  6 January, Easter and Easter Monday, 25 April, 1 May, 2 June, 15 August, 1 November, 8 December, 25 December, 26 December.

All orders are processed automatically and we are unable to modify the shipping and delivery times.

STANDARD shipments in Italy will take place approx. in 1- 3 working days following shipment from our warehouse in Bologna (delivery times to the islands are approx. 3-4 working days).

Delivery times to European countries are 3-5 working days, for Cyprus and Malta 8-10 days and Russia approximately 15 days.

 

Shipping costs may vary from country to country. The table below indicates the tariffs applied for each country:

COUNTRY

COURIER

SHIPPING COST

ITALY (except Livigno and Campione D’Italia) Bartolini 7 EUR
SAN MARINO Bartolini 7 EUR
AUSTRIA DHL - STANDARD 10 EUR
BELGIUM DHL - STANDARD 10 EUR
BULGARIA DHL - STANDARD 14 EUR
CYPRUS Poste Italiane - Export box 45 EUR
CROATIA DHL - STANDARD 10 EUR
DENMARK DHL - STANDARD 10 EUR
ESTONIA DHL - STANDARD 14 EUR
FINLAND DHL - STANDARD 10 EUR
FRANCE (except Martinique) DHL - STANDARD 10 EUR
GERMANY DHL - STANDARD 10 EUR
GREECE DHL - STANDARD 14 EUR
IRELAND DHL - STANDARD 10 EUR
LATVIA DHL - STANDARD 14 EUR
LITHUANIA DHL - STANDARD 14 EUR
LUXEMBOURG DHL - STANDARD 10 EUR
MALTA Poste Italiane - Export box 45 EUR
HOLLAND DHL - STANDARD 10 EUR
POLAND DHL - STANDARD 10 EUR
PORTUGAL (except Madeira and Porto Santo) DHL- STANDARD 10 EUR
CZECH REPUBLIC DHL - STANDARD 14 EUR
UNITED KINGDOM DHL - STANDARD 10 EUR
ROMANIA DHL - STANDARD 14 EUR
SLOVAKIA DHL - STANDARD 14 EUR
SLOVENIA DHL - STANDARD 10 EUR
SPAIN (except the Canary Islands, Ceuta and Melilla) DHL - STANDARD 10 EUR
SWEDEN DHL - STANDARD 10 EUR
HUNGARY DHL - STANDARD 14 EUR

At the Rinascimento On-line Store, orders may be dispatched to all countries in the European Union.

You may place an order for a different country from your country of residence, but you must select the products and complete your purchases on the site of the country you wish the delivery to be made to.

You can always change the country of destination by selecting the correct country in the COUNTRY area in the menu on the bottom right.

The same product shown in different Countries may have different prices.

MONITORING DELIVERIES

After the order is dispatched, you will receive an e-mail indicating the tracking number so you can monitor the status of your shipment in real time on the Bartolini website for Italy and San Marino, and DHL for European countries, with the exception of Cyprus, Malta and Russia, for which only on request the Export Box code will be sent.

You can always contact the Customer Service if the tracking number is not traceable.

For delivery of on-line orders, you can choose the most practical delivery address: your home, your office or to another person. Please note however that we cannot dispatch goods to a P.O. box.

Our courier (Bartolini for Italy and San Marino) delivers from Monday to Friday during office hours. The courier will make 2 attempts to deliver the parcel.  If there is nobody at the indicated shipping address, the courier will leave a note with the address of the closest branch where you may collect your parcel in person.

Our courier (DHL for European countries) delivers from Monday to Friday during office hours. The courier will make 3 attempts to deliver the parcel.  After the third attempt, the parcel will automatically be returned to the Rinascimento On-line Store warehouse and Customer Care will contact the Customer by e-mail when the parcel is received.